Policies & Procedures
In order to ensure the safety of your dogs and our other clients, we require that all Owners adhere to the following Policies and Procedures. Important definitions: Good Dog/staff/we means any employee or staff member or volunteer working at Good Dog. Owner(s)/you means you the owner or owners of the dog(s). Dog(s) and client(s) mean the dog(s) from your household for which Good Dog is providing services. Services means daycare, boarding, grooming, or any other item for which we are contracted or employed by you.
Good Dog New Dog Intake form, Waiver of Liability, Medical Power of Attorney
Owners must have a complete, up-to-date and approved Good Dog New Dog Intake form, Waiver of Liability and Medical Power of Attorney on file.
Only one form is required per household; however, each dog must be specifically identified and fully documented. Waiver of Liability and Medical Power of Attorney must be signed prior to any dog receiving services. Without a signed Waiver of Liability and Medical Power of Attorney, your dog will not be allowed on the premises.
Interview/Evaluation and Behavior
All dogs must be non-aggressive toward other dogs and humans. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior toward any person or other dogs. Your dogs will be spending time with others and the safety and health of the pack is our main concern.
Your daycare and boarding dogs must complete a one-time screening/temperament test with a Good Dog staff member to ensure that their temperament is a good fit with our other clients - safety is our top priority and aggressive or unfriendly behavior can be dangerous for dogs and staff. The test takes approximately 15-20 minutes. We require that every dog on premises present proof of current vaccination (see vaccination policy below).
Wally is all smiles after passing his temp test.
Screenings MUST be scheduled in advance by emailing email@example.com and are conducted on weekdays, mid-day, based on availability. Proof of vaccination must be emailed PRIOR to the temp test.
Once your dog passes our temperament test, they will be invited back for a “Free Trial Day”. There is no charge, however, a reservation is required via the Paw Partner app. You will drop off your dog and we’ll let them play off-leash for a two- to four-hour period to further evaluate their interaction with our staff and the other dogs without their parents/owners. This period shall not exceed four hours so as not to overwhelm your dog on their first day. If it does, a full-day daycare charge will be required at pick-up. Once the dog passes our temperament test and Free Trial Day, they are more than welcome to start coming to Good Dog for daycare. After several daycare visits, the dog will be welcome to board with us as well.
Drop Off/Pick Up
Drop-off and pick-up of your dogs must occur during our business hours. Our regular business hours are as follows:
Monday through Friday: 6:30 a.m. – 7:00 p.m.
Saturday & Sunday: 9:00 a.m. - 4:00 p.m.
Dogs picked up after closing time are subject to a $20 late fee per dog for the first hour after closing. In the second hour after closing they are subject to a $30 late fee per dog. Dogs not picked up by two hours after closing will be boarded overnight and boarding fees will apply. The same charges apply for after-hours drop-offs. We are sometimes able to accommodate an early drop-off (no more than one hour prior to opening) for an additional fee of $20.
Owners must provide written authorization to allow anyone else to pick up their dogs, and people who are authorized by the owner(s) will be required to present valid photo identification to ensure the safety of your dogs.
All dogs must be in good health and free of fleas (pets must receive monthly flea treatment for the betterment of our entire canine population, consult your veterinarian regarding an appropriate flea treatment plan). If your dog has fleas upon arrival or if fleas are found during their visit, the owners or the dog's emergency contact will be contacted to remove the dog from the facility immediately. Your dog will be isolated until they are retrieved. If bathing services are available, the dog will be given a flea bath and the owner agrees to pay the appropriate charges.
Owners certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health in order to be admitted or readmitted to Good Dog. Any pets with signs of illness will be removed from daycare and will not be permitted to socialize with other dogs until the issue has been resolved. Owners will be notified as soon as possible to make arrangements if their dog is ill.
Medication & Treatments
We are happy to give oral or topical medication to your dogs. We require that all medications be in their original container and must be clearly marked with your dog’s name, the name and strength of the medication, and dosage instructions (number of times per day, how it is to be given, illness to be treated, area to be treated, etc.). Please let us know if your veterinarian has made changes to the original dose as well. Any dog with special needs that requires extra staff attention including injections will incur additional charges.
If you would like your dogs to be fed during their stay, we request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc.). Your dog's food should be clearly labeled with their name and feeding instructions (feeding time, amount, adding water, food elevation, etc.).
If you forget to bring your dogs’ food or if you don’t bring enough for the duration of their stay, we will provide our house dog food. Please note that while we use premium dog food with mild ingredients, changing your dog’s diet will most likely result in stomach distress so we urge you to provide their regular food. Should we be required to purchase your dog’s regular food, we are happy to accommodate, however, we will include a 30% service fee for such service.
Please inform our staff of any treat issues or food allergies as we may opt to give the dogs treats unless instructed otherwise.
Bathing is an ancillary service that Good Dog provides based on availability since we do not offer grooming services. When we do provide this service it is strictly as an add-on to daycare or boarding services. In those cases, we make every effort to provide bathing services to your dog. Their safety, health, and well-being are most important to us. Some dogs become anxious and overly agitated during bathing. Should your dog exhibit behavior that would compromise their health and safety or that of our staff, we will not perform the services and you will not be charged. We are often unable to provide these services, but if the services are requested, we will make every effort to do so.
Name Tags & Collars
All dogs MUST be wearing a quick-release collar with a name tag and should be on a leash upon entry. No metal, pinch, choke, beaded, or studded collars are allowed in the daycare, boarding, or bathing areas. House collars are available on a first-come, first-served basis and must be returned to Good Dog. There will be a $20 charge for any house collars that are not returned.
Reservations & Cancellations
Reservations are required for dogs attending daycare or being boarded at Good Dog. Reservations may be made through the Paw Partner app. While we prefer those reservations be made as far in advance as possible, we understand that this may not always be possible - especially for daycare - and will do our best to work with you to accommodate your dog. Please note that we often reach capacity for daycare as well as during busy boarding times including holidays and long weekends. We understand that plans change and that cancellations are sometimes necessary. Should a cancellation occur less than 24 hours before boarding is scheduled to occur, a fee of one night’s boarding will be charged. Cancellations for daycare reservations that occur less than 24 hours before the daycare is scheduled to occur will incur a charge of the full cost of the booked reservation - the same occurs for no-show reservations. If a client has a boarding or daycare package, the appropriate credits will come from the packages. Should the client not have a package, the charges will be added to their account to be paid upon the next pick up of their dog.
Payments & Fees
Payment is expected at the time that services are rendered. We accept all major credit cards through the Square system and although this is our preferred payment method, we also accept cash. Any returned or unpaid item is subject to an automatic $40 fee. Outstanding invoices will be assessed a late payment fee of $100 for every 30 days overdue. Clients with outstanding charges will not be able to come to daycare or boarding or make reservations for either until their outstanding balance is paid. In the event that a client is frequently delinquent, prepayment will be required for all services.
Daycare and boarding packages are non-refundable aside from extraordinary circumstances as determined by the business owner(s). In order to qualify for package rates, packages must be pre-paid. The value paid for the package never expires.
Risks & Safety
Owners understand that off-leash socialization and interaction between dogs are encouraged. Owners also acknowledge that all dogs are unpredictable in behavior, are aware of the risks involved, and assume all risks holding Good Dog and their staff harmless in such instances.
In order to maintain a safe play environment for all clients, any pet that misbehaves or any dog who is overly stimulated will be given a time-out from the common areas of the facility. If there are frequent incidents with dogs, they may be asked not to return to Good Dog. Owners may not let their dogs into any gated area of Good Dog and all dogs must have prior authorization to be with our other clients.
Barking & Behavior
Because excessive barking and other behaviors can escalate the intensity of the pack dynamic, we reserve the right to use any of the commonly used humane training tools if staff determines it to be necessary. In some cases, it may be determined that your dog may not be a good fit for Good Dog due to these behaviors. While we never like to ask an owner not to come back, in the interest of maintaining a harmonious pack environment, we will do so if necessary.
Spay & Neuter
All dogs MUST be spayed or neutered in order to socialize with other dogs. Good Dog is not able to accommodate dogs under six months or dogs yet to be spayed/neutered.
All dogs are required by King County Health Department to have proof of current vaccinations and must have up-to-date vaccinations in order to be Good Dog clients. Owners MUST submit proof of current Bordetella (canine cough); DHPP (distemper, hepatitis, parainfluenza, parvovirus, aka, DA2PP, DA2PP-C, DHLPP); and, Rabies vaccinations from your veterinarian - proof must be emailed to firstname.lastname@example.org. In addition, when updates to vaccines occur, it is the ongoing responsibility of the owner to provide verification that vaccinations are current - they will be notified by Paw Partner of expiring vaccinations. Clients can either upload the new documentation to their Paw Partner account or they can email it for our staff to handle. All vaccinations and proof of vaccinations must be up-to-date before your dog can enter the facility - this applies to return and new clients alike.
What to Bring When Boarding
Please bring a leash, a quick-release collar, any food or treats (no rawhides, greenies, or bully sticks), and medication that you would like your pet to be given throughout their stay. We supply beds and dishes. Please do not bring dishes, beds, blankets, toys, or anything that you would prefer to not have destroyed, lost, or peed upon. Good Dog will not be responsible for any items on the 'do not bring' list.
Our Policies and Procedures, as well as our rates, may change occasionally. It is the owners' responsibility to ensure they are familiar with all current Good Dog Policies and Procedures and rates. We reserve the right to refuse service to anyone at our sole discretion.