Pet Owners Policies & Procedures
In order to ensure the safety of your dogs and our other clients, we require that all Owners adhere to the following Policies and Procedures. Important definitions: Good Dog/staff/we means any employee or staff member or volunteer working at Good Dog. Owner(s)/you means you the owner or owners of the dog(s). Dog(s) and client(s) mean the dog(s) from your household for which Good Dog is providing services. Services means daycare, boarding, grooming, or any other item for which we are contracted or employed by you.
Good Dog Application for Client Services, Waiver of Liability, Medical Power of Attorney
Owners must have a complete, up-to-date and approved Good Dog Application for Client Services, Waiver of Liability and Medical Power of Attorney on file.
Only one form is required per household; however, each dog must be specifically identified, questions answered, and documented. Waiver of Liability and Medical Power of Attorney must be signed prior to any dog receiving services.
Interview/Evaluation and Behavior
All dogs must be non-aggressive toward other dogs and humans. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior toward any person or other dogs. Your dogs will be spending time with others and the safety and health of the pack is our main concern.
Your daycare and boarding dogs must complete a one-time screening/temperament test with a Good Dog staff member to ensure that their temperament is a good fit with our other clients - safety is our top priority and aggressive or unfriendly behavior can be dangerous for dogs and staff. The test takes approximately 20 minutes. We require that every dog on premises present proof of current vaccination (see vaccination policy below).
Screenings MUST be scheduled in advance by calling (206) 932-7833 or emailing email@example.com.
Drop Off/Pick Up
Drop-off and pick-up of your dogs must occur during our business hours. Our regular business hours are as follows:
6:30a.m. – 7:00p.m.
Monday – Friday
8:00a.m. – 6:00p.m.
Sunday by appointment
Dogs picked up after closing time are subject to a $20 late fee per dog. After 8:00 p.m. (7:00 p.m. on weekends) a $30 late fee per dog. Dogs not picked up by two hours after closing will be boarded overnight and overnight fees will apply.
Owners must provide written authorization to allow anyone else to pick up their dogs, and people who are authorized by the owner(s) will be required to present valid photo identification to ensure the safety of your dogs.
All dogs must be in good health and free of fleas (we strongly recommend that all pets receive some form of monthly flea treatment for the betterment of our entire canine population, consult your veterinarian regarding an appropriate flea treatment plan). If your dog has fleas upon arrival, they will be given a flea bath and the owner agrees to pay the appropriate charges.
Owners certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health in order to be admitted or readmitted to Good Dog. Any pets with signs of illness will be removed from daycare and will not be able to socialize with other dogs until the issue has been resolved. Owners will be notified as soon as possible to make arrangements if their dog is ill.
Medication & Treatments
We are happy to give oral or topical medication to your dogs. We require that all medications be in their original container and must be clearly marked with your dog’s name, the name and strength of the medication, and dosage instructions (number of times per day, how it is to be given, illness to be treated, area to be treated, etc.). Please let us know if your veterinarian has made changes to the original dose as well. Any dog with special needs that requires extra staff attention may incur additional charges.
If you would like your dogs to be fed during their stay, we request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc.). Your dog's’ food should be clearly labeled with their name and feeding instructions (feeding time, amount, adding water, food elevation, etc.).
If you forget to bring your dogs’ food or if you don’t bring enough for the duration of their stay, we will provide our premium house dog food. Please note that while we use a premium dog food with mild ingredients, changing your dog’s diet will most likely result in stomach distress so we urge you to provide their regular food. Should we be required to purchase your dog’s regular food, we are happy to accommodate, however, we will include a 25% service fee for such service .
Please inform our staff of any treat issues or food allergies as we may opt to give the dogs treats unless instructed otherwise.
Grooming, Nail Trims, and Baths
While every effort is made to provide grooming services to your dog, their safety, health, and well-being is most important to us. Some dogs become anxious and overly agitated during grooming, nail trimming, and bathing. Should your dog exhibit behavior that would compromise their health and safety or that of our staff, we will not perform the services and you will not be charged. If we are required to care for your dog in daycare, applicable daycare charges will apply.
Daycare charges will be incurred for any dog left more than one hour prior to or after your grooming appointment.
A fee equal to one missed service per pet if the appointment is a no-show will be incurred.
Name Tags & Collars
All dogs MUST be wearing a quick-release collar with a name tag and should be on a leash upon entry. No metal, pinch, chose, beaded, or studded collars are allowed in the daycare, boarding, or grooming areas. House collars are available on a first come, first served basis.
Reservations & Cancellations
Boarding reservations are encouraged, especially during holiday stays as we often reach capacity during such times. We understand that cancellations are sometimes necessary, however, should a cancellation occur less than 24 hours before the boarding is scheduled to occur, a fee of one night’s boarding will be charged.
Payments & Fees
Payment is expected at the time that services are rendered. We accept all major credit cards through the Square system and although this is our preferred method of payment, we also accept cash and checks. Any returned or unpaid item is subject to an automatic $35 fee.
Daycare and boarding packages are non-refundable aside from extraordinary circumstances as determined by the business owner(s). In order to qualify for package rates, packages must be pre-paid.
Risks & Safety
Owners understand that off-leash socialization and interaction between dogs is encouraged. Owners also acknowledge that all dogs are unpredictable in behavior, are aware of the risks involved, and assume all risks holding Good Dog and their staff harmless in such instances.
In order to maintain a safe play environment for all clients, any pet that misbehaves will be given a time-out from the common areas of the facility. Owners may not let their dogs into any gated area of Good Dog and all dogs must have prior authorization to be with our other clients.
Barking & Behavior
Because excessive barking and other behaviors can escalate the intensity of the pack dynamic, we reserve the right to use any of the commonly used humane training tools if staff determines it to be necessary. In rare cases, your dog may not be a good fit for Good Dog, if this is the case, we’ll make every effort to recommend an alternative facility.
Spay & Neuter
All dogs must be over six months of age and MUST be spayed or neutered in order to socialize with other dogs. At this time, we're unable to accommodate puppies younger than six months of age. In the event that we allow an intact dog older than six months, this should be considered a temporary situation only. A dog that has yet to be spayed or neutered will be kept in a separate area and will receive staff attention and walks during the day, however, your dog will need to be spayed or neutered in order to join the pack in the daycare.
All dogs are required by King County Health Department to have proof of current vaccinations and must have up-to-date vaccinations in order to be a Good Dog client. Owner MUST submit written proof of current Distemper, Hepatitis, Parainfluenza, and Parvovirus (DA2PP, DA2PP-C, DHLPP, DHPP), Bordetella (kennel cough), and Rabies vaccinations or a letter from your treating veterinarian. All vaccinations and proofs of vaccinations must be up-to-date before your dog can enter the facility - this applies to return and new clients alike.
It is the ongoing responsibility of the owner to provide verification that vaccinations are current - we will make every effort to remind you before your dog’s vaccinations expire, but ultimately, it is the owner's responsibility.
Have your veterinarian send us your dog’s updated records. They can email (preferred) them to firstname.lastname@example.org or fax them to (206) 932-7843.
What to Bring
Please bring a leash, a quick-release collar, any food or treats (no rawhides, greenies, or bully sticks), and medication that you would like your pet to be given throughout their stay. We supply beds and dishes. Please do not bring dishes, beds, blankets, toys, or anything that you would prefer to not have destroyed, lost, or peed upon.
Our Policies and Procedures, as well as our rates, may change occasionally. While we make every attempt to notify you of any policy changes, it is the owners' responsibility to ensure they are familiar with all current Good Dog Policies and Procedures and rates. We reserve the right to refuse service to anyone at our sole discretion.